10 Encouraging Phrases That Build Trust and 19 That Quietly Break It

Trust isn’t built on big moments—it’s built in the little things, the everyday words we say (or don’t say). A well-timed phrase can make someone feel safe, valued, and understood. But the wrong words? They can chip away at trust without us even realizing it. We’ve all been on both sides of this. Maybe someone said something that stuck with you forever—in the best way. Or maybe a careless comment planted a seed of doubt that’s still there, growing roots in the back of your mind. So, let’s talk about the phrases that build trust—and the ones that (quietly but surely) break it. If some of the “trust-breaking” ones sound familiar, don’t stress—we’ve all been guilty of them. The good news? A little awareness goes a long way.

1. “I believe in you.”

Nothing builds confidence and trust like knowing someone genuinely believes in your abilities. When you say this, you’re not just offering support—you’re empowering them. This simple statement shows faith in their decisions and potential, making a world of difference when they face challenges.

On the flip side, it’s not just about saying it—it’s about showing it. Follow through by giving them the space to make decisions and supporting them even when mistakes happen. Trust grows when people feel both believed in and backed up.

2. "Estou aqui para ti."

This phrase is like a warm hug in words. It tells the other person they’re not alone, no matter what they’re going through. It’s a promise of support without judgment, and that kind of reassurance strengthens any relationship.

But remember, being “here” isn’t just about physical presence—it’s about being emotionally available. Listen without interrupting, validate their feelings, and show up when they need you most. Consistency is key.

3. “Thank you for being honest.”

Honesty isn’t always easy, especially when it involves admitting mistakes or sharing difficult truths. Acknowledging someone’s honesty builds a safe space where they know they won’t be punished for being real.

When people feel appreciated for their honesty, they’re more likely to keep the lines of communication open. This phrase turns vulnerability into a strength and shows that trust goes both ways.

4. “I respect your opinion.”

Even when you disagree, showing respect for someone’s perspective keeps the conversation constructive. It signals that their thoughts and feelings matter, which is essential for mutual trust.

This doesn’t mean you have to agree with everything they say—but listening without dismissing builds a bridge of respect. Healthy dialogue thrives when both parties feel heard.

5. “How can I support you?”

Instead of assuming you know what someone needs, asking this question invites clarity and shows genuine care. It shifts the focus from problem-solving to partnership.

Support looks different for everyone, so giving them the chance to articulate their needs strengthens both trust and communication. Sometimes just the act of asking is enough to make someone feel seen.

6. “I appreciate you.”

Gratitude is a simple but powerful trust builder. When people feel appreciated for their efforts and presence, it strengthens their sense of worth and deepens your connection.

Be specific when offering appreciation—say what you value and why. This turns a simple thank-you into meaningful recognition.

7. “I was wrong—I’m sorry.”

Owning up to mistakes shows humility and integrity. It reassures others that honesty and accountability matter more to you than being right.

A sincere apology, paired with efforts to make amends, helps rebuild trust after it’s been strained. It also sets an example of how to take responsibility gracefully.

8. “Take your time—I’m not going anywhere.”

Patience is a form of respect. By giving someone the space to process their thoughts and emotions without pressure, you show that their comfort matters.

This phrase is especially valuable when someone feels vulnerable. It helps ease anxiety and reinforces the safety of your relationship.

9. “I trust your judgment.”

Trust is a two-way street, and expressing faith in someone’s decisions empowers them to step up with confidence.

Even if their approach differs from yours, backing their choices without micromanaging builds mutual respect and autonomy.

10. “Let’s figure this out together.”

Partnership fuels trust. Tackling challenges as a team reassures others that they don’t have to face difficulties alone.

It shifts the dynamic from blame to collaboration, reinforcing the idea that you’re on the same side.

11. “You’re overreacting.”

Telling someone they’re overreacting invalidates their emotions and makes them feel dismissed. It’s a quick way to shut down honest communication.

Instead, try understanding where they’re coming from. Even if their reaction feels big to you, it’s real to them—and acknowledging that builds empathy.

12. “Calm down.”

Nothing makes someone feel more unheard than being told to calm down. It minimizes their feelings and often escalates the situation instead.

A better approach? Say, “I see you’re upset—how can I help?” Offering support instead of control keeps the conversation calm and respectful.

13. “I’m fine.” (When you’re clearly not)

This classic passive-aggressive statement creates confusion and frustration. It’s hard to trust someone who won’t be honest about their feelings.

If something’s wrong, it’s okay to say so. Try, “I’m feeling a little off—can we talk later?” That way, you stay honest without diving in before you’re ready.

14. “Whatever.”

Dismissing a conversation with “whatever” signals that you don’t care—and nothing breaks trust faster than indifference.

If you’re feeling frustrated, take a breath and express it calmly. Saying, “I need a minute to cool down” shows maturity and respect.

15. “You always…” or “You never…”

These absolute statements put people on the defensive and paint an unfair, exaggerated picture. They’re more about blaming than solving.

Instead, focus on specific behaviors and how they affect you. “I felt hurt when…” opens the door for a productive, trust-building conversation.

16. “It’s not a big deal.”

When something matters to someone else, dismissing it as unimportant sends the message that their feelings are trivial.

A better approach is to validate their experience: “I see this matters to you—let’s talk about it.” That way, they feel heard and respected.

17. “That’s just the way I am.”

This phrase often sounds like a declaration of stubbornness, not self-awareness. “That’s just the way I am” is shorthand for “I don’t plan on changing, even if this is hurting you.”

Trust requires effort and evolution. If a behavior is damaging the relationship, sticking to “that’s just the way I am” dismisses the other person’s needs. Instead, consider asking, “How can we work through this together?” That opens the door to understanding and growth.

18. “Just get over it.”

Feelings don’t come with an off-switch. When you tell someone to “just get over it,” you’re sending the message that their emotions are an inconvenience. This phrase shuts down vulnerability and replaces it with isolation, which is the opposite of what trust needs.

Instead of pushing them to move on, try being patient. Ask what’s still bothering them or how you can support them. Sometimes people need time and reassurance, not pressure to hurry up and heal.

19. “If you loved me, you would…”

This phrase turns love into a bargaining chip — and trust can’t survive that. When love is used as leverage, it stops being about care and becomes about control. Real love doesn’t come with ultimatums.

Trust is built on mutual respect and understanding, not guilt and manipulation. If you have needs, communicate them openly without tying them to someone’s love for you. Saying, “It would mean a lot if you…” is a far healthier approach.

20. “I don’t have time for this.”

Nothing says “you’re not a priority” quite like this phrase. When someone brings up their feelings or a concern, shutting them down with your busy schedule tells them they come second (or third, or last) to everything else in your life.

Even if the timing isn’t ideal, there’s a kinder way to handle it. Try saying, “I want to give this the attention it deserves — can we talk later when I can really focus?” That way, you show respect for their feelings without brushing them aside.

21. “Whatever.”

Few words shut down a conversation (and trust) faster than this. “Whatever” is the ultimate dismissal — a verbal shrug that tells the other person their thoughts and feelings aren’t worth your time.

When frustration bubbles up, take a breath instead of disengaging. If you need a moment, say so. “I need a second to cool off” keeps the door open, while “whatever” slams it shut.

22. “It’s fine.” (When it’s very much NOT fine)

We all know this dance — the passive-aggressive “It’s fine” when things are clearly not fine. This phrase masks real emotions and leaves the other person guessing, which makes honest communication impossible.

If you’re upset, say so. If you need space, ask for it. Trust thrives on honesty, even when the truth feels uncomfortable. A simple “I’m upset, but I’m not ready to talk yet” goes a long way.

23. “You’re too sensitive.”

This is a fast way to invalidate someone’s feelings. Telling someone they’re “too sensitive” translates to “I don’t want to take responsibility for what I just said or did.” It shifts the blame onto them and leaves their emotions dismissed.

Instead, practice empathy. If their reaction feels bigger than expected, ask why. “Help me understand why this hurt you” opens up a conversation, while labeling them “too sensitive” shuts it down.

24. “Stop being so dramatic.”

Even if it doesn’t seem like a big deal to you, it is to them. Calling someone dramatic minimizes their feelings and makes them feel ridiculous for expressing emotion. That’s not a foundation for trust — it’s a recipe for distance.

Instead of judging their reaction, try to understand it. “I see this is really important to you — can you help me understand why?” shows care and curiosity, which builds connection.

25. “That’s not what happened.”

Gaslighting alert! When someone shares their feelings, focusing on the “facts” and dismissing their perception of events invalidates their experience. Trust isn’t about being right — it’s about being understanding.

If someone says they feel hurt, listen. You can clarify details later if needed, but the priority should be acknowledging their emotions. “I didn’t realize it felt that way for you — let’s talk about it” keeps the conversation collaborative.

26. "As outras pessoas têm pior."

Sure, perspective is valuable, but using others’ pain to downplay someone’s feelings isn’t helpful. Just because worse exists doesn’t mean their feelings aren’t valid. Empathy isn’t a competition.

When someone shares their struggles, they’re looking for understanding, not comparison. Try saying, “I’m sorry you’re going through this — how can I support you?” That response validates their feelings without diminishing them.

27. “I didn’t mean it that way.”

Intentions matter, but so does impact. When someone is hurt, focusing on your intent over their feelings only adds frustration. Trust grows when people feel heard, not when they’re told their pain is a misunderstanding.

Instead of getting defensive, show care. “I didn’t realize it came across that way — I’m sorry it hurt you” acknowledges their experience while keeping room for clarity.

28. “You’re just like [negative comparison].”

Comparing someone to an ex, a parent, or anyone they don’t want to be like? Instant trust-breaker. Negative comparisons feel like an attack, making the other person defensive and hurt.

If you see a behavior you’re worried about, address it directly. “When you did this, it reminded me of something that hurt me — can we talk about it?” keeps the focus on the action, not a harsh label.

29. “I don’t care.”

Even if you’re joking, this phrase lands like a punch to the gut. It makes the other person feel unimportant and dismissed, eroding trust in an instant.

If you’re feeling overwhelmed or disengaged, be honest in a kinder way. “I’m having a hard time focusing right now — can we talk later?” keeps communication open without making them feel unwanted.